Microsoft Dynamics CRM is a complete customer relationship management solution that provides all necessary tools and features for easily creating and maintaining a clear picture of clients, from the first contact till the after-sales support.
Microsoft Dynamics CRM focuses on small and midsize businesses and on departments and divisions of large organizations. It has been designed to respond to the three basic challenges of any CRM: easy to use application, adaptability to business and change dynamic and the total proprietary cost.
With marketing, sales and customer care modules, Microsoft Dynamics CRM offers a fast, flexible and affordable solution that drives measurable and consistent improvements of the business processes, allowing the customer relationships to strengthen and helping the business to achieve new levels of profitability.
Like the rest of the Microsoft Dynamics family, the main features of Microsoft Dynamics CRM are: